User Management

User management in CrystalQore lets you create, edit, and control user accounts across your tenants. Users can be created manually or synchronized from FusionPBX. Each user belongs to one tenant and has a role that determines their permissions.

Overview

User management in the Superadmin panel allows you to:

• Create new user accounts
• Edit user details (email, password, tenant, role)
• Enable or disable accounts
• View last login and tenant association
• Search and filter users across tenants
• Manage users synced from FusionPBX

Creating Users

Required Fields

Editing User Details

From the user list or detail view, you can:

• Change email — Update the login identifier (ensure it remains unique)
• Reset password — Set a new password (user will need to use it on next login)
• Change tenant — Move the user to a different tenant (may affect data access)
• Change role — Upgrade or downgrade permissions
• Enable/Disable — Temporarily block or restore login access

Enabling and Disabling Accounts

Disabled users cannot log in. Their data (messages, contacts, etc.) remains in the system. Use disable when:

• An employee leaves but you need to retain records
• Temporarily suspending access for policy violations
• Migrating users between tenants

Enable restores login access immediately.

Viewing User Information

The user list and detail views show:

Search and Filter

Use the search and filter controls to:

• Search by email — Find users by partial or full email match
• Filter by tenant — Show only users in a specific tenant
• Filter by role — Show only Users, Admins, or Superadmins
• Filter by status — Show enabled or disabled accounts

FusionPBX Sync

Users can be synchronized from FusionPBX instead of created manually. When you run a sync:

• New FusionPBX users → New CrystalQore user accounts (matched by email or extension)
• Existing users → User details (name, extension, etc.) are updated
• Domain and tenant → Mapped based on FusionPBX domain configuration

Manual vs. Synced Users

• Manual users — Created in CrystalQore directly; may or may not have a matching FusionPBX extension
• Synced users — Created or updated from FusionPBX; typically have extension and call capabilities

Both types use the same login flow and can be managed identically in the Superadmin panel.

Best Practices

• Use strong initial passwords — Or use password reset to let users set their own
• Assign the correct tenant — Wrong tenant assignment blocks access to expected data
• Choose the right role — Start with User; promote to Admin only when needed
• Disable instead of delete — Preserves audit trail and historical data
• Regular sync — If using FusionPBX, run sync periodically to keep user roster current

Related Documentation