Dashboard Overview
The dashboard is your landing page after login, providing a comprehensive view of call activity, agent performance, schedules, and quick actions.
Dashboard Overview
The Dashboard is the default landing page you see after logging into CrystalQore. It provides a centralized view of your day—call statistics, agent performance, recent activity, and shortcuts to common tasks. Everything you need to stay productive is at a glance.
Welcome Header
At the top of the dashboard, a time-based greeting welcomes you:
- Good morning — before noon
- Good afternoon — noon to 5 PM
- Good evening — after 5 PM
Your name and a brief summary help you start the day informed.
Quick Stats Cards
Four cards display key call metrics for today:
| Card | Description | Color |
|---|---|---|
| Today's Calls | Total call volume | Cyan |
| Inbound | Incoming calls received | Emerald |
| Outbound | Calls placed by your team | Blue |
| Missed | Calls not answered | Red |
Each card shows the current count and a percentage change compared to yesterday, so you can quickly see trends. Stats auto-refresh every 30 seconds.
For details on the quick stats cards, see Stats Widgets.
Call Charts Section
Several charts visualize call patterns and performance:
- Hourly Call Distribution — Bar or line chart showing calls per hour (typically 9 AM–5 PM) so you can spot peaks and quiet periods.
- Outbound Chart — Volume of calls placed over time.
- Inbound Chart — Volume of calls received over time.
- Average Waiting Time by Queue — Average hold time per call center queue for call center setups.
Data is sourced from your FusionPBX CDR (Call Detail Records).
See Charts and Agent Rankings for more on charts and rankings.
Agent Rankings
Agent rankings highlight top performers for different metrics:
- Longest Call Time — Agents who spend the most time on calls.
- Most Outbound — Agents who place the most outbound calls.
- Most Inbound — Agents who handle the most inbound calls.
Each ranking has a period selector: Today, This Week, This Month, Last 7 Days, or Last 30 Days.
Recent Calls Widget
The Recent Calls widget lists your latest call activity—inbound, outbound, and missed. Click a call entry to view details or initiate a callback.
Today's Schedule Widget
Today's Schedule shows your appointments, meetings, and tasks for the day. Helps you plan around calls and availability.
Recent Messages Widget
Recent Messages displays your latest chat conversations. Click an entry to jump into the conversation.
Quick Actions
Four shortcuts at the bottom of the dashboard let you act fast:
| Action | Description |
|---|---|
| Make a Call | Open the dialer to place a call |
| New Message | Compose a new chat message |
| Add Contact | Create a new contact |
| New Note | Create a new note |
These shortcuts reduce clicks and keep common tasks within reach.
Customization
The dashboard can be customized to show only the widgets you use. Use the Customize button (gear icon) to toggle widgets on or off. Your preferences are saved per user.
Some widgets may be locked by your administrator. If a widget is disabled by admin policy, you cannot enable it.
See Customizing the Dashboard for full details on customization.
Related Pages
| Page | Description |
|---|---|
| Stats Widgets | Quick stats cards and auto-refresh |
| Charts and Agent Rankings | Call charts and agent performance metrics |
| Customizing the Dashboard | Toggle widgets and manage preferences |