Call Detail Records (CDR)

CrystalQore maintains call detail records (CDR) for all calls—whether they originate from your desk phone (Click2Dial), WebRTC, or the PBX. View, filter, search, and export your call history from two tabs: PBX Calls and Web Calls.

PBX Calls Tab

The PBX Calls tab shows calls that route through your FusionPBX (desk phone, trunk, extensions).

Filters

Expandable Rows

Click a row to expand and view:

• Call details — Start time, duration, direction, participants
• Technical info — Codec, MOS score, PDD (Post-Dial Delay), IP address
• Recording playback — Play button to listen to the recording
• Click2Dial — Indicates if the call was initiated via Click2Dial
• Voicemail — Indicator when the caller left a voicemail

Export

Use Export to CSV to download call records for reporting, compliance, or analysis. The export respects your current filters.

Web Calls Tab

The Web Calls tab shows WebRTC calls made directly in the browser.

Filters

Auto-Refresh

The Web Calls list auto-refreshes every 30 seconds so new calls appear without manual refresh.

Common Tasks

Finding a Specific Call

1. Open Call Records (or CDR) from the sidebar or header
2. Choose PBX Calls or Web Calls
3. Use search (name or number) or apply filters (direction, date, duration)
4. Expand a row for full details and recording

Listening to a Recording

1. Find the call in PBX Calls
2. Expand the row
3. Click the play button next to the recording
4. Use the player controls to pause, seek, or adjust volume

Placing a Callback via Click2Dial

1. Find the call in the list
2. Click the phone number to trigger Click2Dial
3. Answer your desk phone to connect

See Click2Dial for details.

Exporting for Reporting

1. Apply desired filters (date range, direction, etc.)
2. Click Export to CSV
3. Open the downloaded file in Excel, Google Sheets, or similar

Next Steps

• Recordings — Listen and download call recordings
• Voicemail — Voicemail indicators in CDR
• Click2Dial — Call back from CDR