Navigating the Interface
Learn the CrystalQore interface: the sidebar, header bar, presence panel, and where to find key features like chat, contacts, and settings.
Navigating the Interface
CrystalQore's interface is organized into three main areas: the sidebar, header bar, and presence panel. Understanding each helps you move efficiently between calls, chat, contacts, and other features.
Layout Overview
The CrystalQore interface consists of:
- Sidebar (left) — Primary navigation to main modules
- Header bar (top) — User controls, presence, notifications, and quick actions
- Presence panel (right) — Team members' status and quick actions
- Content area (center) — The main workspace for the selected module
Sidebar
The sidebar is the main navigation hub. It is collapsible—click the collapse/expand icon to show or hide the full menu. When collapsed, icons remain visible for quick access.
Sidebar Items
| Item | Description |
|---|---|
| Dashboard | Overview of activity, recent calls, and quick stats |
| Chat | Instant messaging and conversations |
| SMS | Send and receive SMS/MMS messages Professional |
| Contacts | Contact management and directory |
| Call Records | History and logs of calls |
| Files | File sharing and storage |
| Fax | Fax sending and receiving |
| Notes | Personal or shared notes |
| Calendar | Calendar view and scheduling |
| Meetings | Video meetings and conferencing |
| Settings | User preferences and configuration |
| Help | Help resources and documentation |
SMS, advanced calendar features, and some meeting options may require a Professional or Enterprise plan. See the Welcome page for tier details.
Header Bar
The header bar runs across the top of the screen and provides quick access to user and system controls.
Header Components
- User avatar — Click to open a menu with Profile, Settings, and Sign out
- Presence status selector — Choose your status (Available, Busy, Away, Do Not Disturb, etc.)
- Notification bell — View alerts for calls, chat, calendar, and presence
- Click2Dial input — Enter a phone number and click to place a call
- Theme toggle — Switch between light, dark, or system theme
Presence Panel
The presence panel appears on the right side of the interface. It shows your team members and their current status.
What You See
- Online status — Who is online, away, busy, or offline
- Web status — Whether they are active in CrystalQore
- Phone status (BLF) — Busy Lamp Field indicators showing if their phone line is in use
- Quick actions — Buttons to call, chat, or start a video call with each contact
Quick Actions
For each team member in the presence panel, you can typically:
- Call — Initiate a voice call
- Chat — Open an instant message conversation
- Video — Start a video call
BLF (Busy Lamp Field) requires integration with your phone system (e.g., FusionPBX). Your administrator configures this feature.
Tips for Navigation
- Use the sidebar collapse toggle to maximize content space when you don't need full labels
- The presence panel helps you see who's available before reaching out
- Use Ctrl+K for quick search to jump to contacts, chats, or features
- Bookmark your organization's CrystalQore URL for quick access
Next Steps
- Profile Setup — Add your details and avatar
- Settings — Customize notifications, audio, video, and more