Click2Dial
Dial numbers from the browser and have your desk phone ring. Trigger calls from the header bar or by clicking phone numbers anywhere in CrystalQore.
Click2Dial
Click2Dial lets you initiate calls from CrystalQore while your desk phone handles the audio. Type a number in the Click2Dial input or click a phone number anywhere in the app—your PBX extension rings first, and once you answer, the call connects to the destination.
How It Works
- You enter a number or click a phone number in CrystalQore
- Your PBX extension (desk phone) rings
- You answer the call on your desk phone
- The call connects to the destination number
Click2Dial requires FusionPBX integration. Your administrator must configure the PBX connection before you can use this feature.
Where to Use Click2Dial
Header Bar Input
The most direct way to place a Click2Dial call:
- Locate the Click2Dial input in the header bar
- Type or paste the number you want to call
- Press Enter or click the dial button
- Your desk phone rings—answer it to connect
Click Any Phone Number
Phone numbers throughout CrystalQore are clickable:
- Contacts — Click a contact's phone number
- Call detail records (CDR) — Click a number in the PBX Calls or Web Calls tab
- Chat threads — Click phone numbers in messages
- Other areas — Any displayed phone number can trigger Click2Dial
When you click a number, your desk phone rings immediately. Answer to connect.
Dial Format
Use standard dialing formats:
- Local numbers —
5551234 - With area code —
5555551234 - With country code —
15555551234(for North America) - International — Include the full country code (e.g.,
442071234567for London)
Your PBX may enforce dialing rules. If a call fails, check with your administrator for supported formats.
Requirements
| Requirement | Details |
|---|---|
| FusionPBX | Must be integrated and configured |
| PBX Extension | Your extension must be linked to your CrystalQore user |
| Desk Phone | A physical or soft phone registered to your extension |
| Network | PBX and CrystalQore must be reachable |
Troubleshooting
Desk Phone Doesn't Ring
- Verify FusionPBX is integrated and your extension is assigned
- Confirm your desk phone is registered and not in DND
- Check that the Click2Dial input or click target shows the correct number
Call Fails After Answering
- Ensure the destination number is valid and dialable
- Check PBX dial plan and outbound routing rules
- Confirm trunk/line availability for outbound calls
Numbers Not Clickable
- Refresh the page; phone numbers are detected automatically
- Some areas (e.g., raw text) may not support click-to-dial—use the header input instead
Next Steps
- Call Records — View Click2Dial calls in your CDR
- Voicemail — Voicemail indicators in CDR
- WebRTC Browser Calls — Alternative: calls in the browser