Sending a Fax
Send a fax from CrystalQore. Upload PDF or TIFF, enter recipient fax number, and track status in the Sent tab.
Sending a Fax
Send faxes digitally from CrystalQore by uploading a PDF or TIFF file and entering the recipient's fax number. Track delivery status in the Sent tab and retry failed faxes from the Queue tab.
Steps to Send
Click "Send Fax" — Open the send fax dialog or form from the Fax module.
Upload a file — Select a PDF or TIFF file from your computer. The file is uploaded to the fax service.
Enter the recipient fax number — Type the fax number in the format required (e.g., +15551234567 or similar). Include country code for international faxes.
Click Send — Submit the fax. It is queued and sent by the fax service.
Supported File Formats
| Format | Notes |
|---|---|
| Preferred format; preserves layout and text quality | |
| TIFF | Traditional fax format; supported for compatibility |
Ensure your document is clear and legible. Low resolution or very small text may not fax well.
Tracking Status
After sending:
- Go to the Sent tab
- Find your fax in the list
- View status: queued, sending, success, or failed
- Page count is displayed for each fax
Status may take a few seconds to update. Refresh the list or wait a moment if you don't see the latest status immediately.
Failed Faxes
If a fax fails:
- It may appear in the Sent tab with a "Failed" status
- It also appears in the Queue tab
- You can retry failed faxes with one click from the Queue tab
Common causes of failure:
- Invalid or unreachable fax number
- Recipient fax machine busy or offline
- Network or service issues
- File format or content issues
Tips
- Verify the number — Double-check the fax number, especially country code and area code
- Use PDF — Convert Word docs or other formats to PDF for consistent results
- Check page count — Ensure multi-page documents upload completely
- Retry if needed — Transient failures often succeed on retry