Frequently Asked Questions
Q&A covering supported browsers, password reset, mobile use, status, notifications, export, file types, group chat, theme, presence visibility.
Frequently Asked Questions
Common questions and answers about CrystalQore. For more detailed guides, see the linked documentation.
What browsers are supported?
Chrome, Firefox, and Edge are fully supported and recommended. Safari is supported but may have limitations with some features (e.g., WebRTC, WebSockets).
Use the latest version of your browser. Older versions may lack required APIs and security updates.
For the best experience, use Chrome, Firefox, or Edge on desktop. Mobile browsers are supported, but native mobile apps (Enterprise) provide a better experience.
How do I reset my password?
- On the login page, click Forgot password or Reset password
- Enter your email address
- Check your inbox for a password reset link
- Click the link and create a new password
- Return to the login page and sign in with your new credentials
Reset links typically expire after a short period (e.g., 1 hour). If the link has expired, request a new one. If you don't receive the email, check your spam folder and verify your email address with your administrator.
See Logging In for more details.
Can I use CrystalQore on mobile?
Yes. You can:
- Mobile web — Use CrystalQore in your mobile browser (Chrome, Safari, etc.)
- Native mobile apps — On the Enterprise tier, native iOS and Android apps are available with push notifications, offline sync, and optimized UX
See Mobile Apps for mobile app details.
How do I change my status?
Your presence status (e.g., Available, Busy, Away) can be changed from the presence panel or header:
- Click your profile/avatar or the presence indicator
- Select the new status (Available, Busy, Away, Do Not Disturb, etc.)
- Optionally set a custom message
Your status is visible to others in your tenant who have presence permissions. See Presence for more.
Why am I not receiving notifications?
Notifications may not appear for several reasons:
- Permission denied — You must allow notifications when the browser or app prompts
- Do Not Disturb — System or app-level DND may block notifications
- Browser in background — Some browsers throttle or suppress notifications when the tab is in the background
- OS settings — Ensure notifications are enabled for your browser or CrystalQore app in OS settings
- Quiet hours — Check if CrystalQore has quiet hours or notification scheduling
To enable:
- Web — Allow when the browser prompts; check site settings (lock icon → Permissions)
- Desktop app — Allow when prompted; check OS notification settings
- Mobile app — Grant notification permission when prompted; check app and OS settings
See Notifications for configuration options.
How do I export my call records?
Export options depend on your role and tenant configuration:
- From the UI — In the Calls or CDR section, look for an Export or Download option (CSV or similar)
- As Admin — Admins may have bulk export in the admin portal
- Via API — On Enterprise, API clients can export CDR via the API (see API Clients)
- From FusionPBX — CDR is stored in FusionPBX; you can export from the PBX if you have access
Contact your administrator if the export option is not visible—it may be restricted by role or retention policy.
What file types can I upload?
Allowed file types are configured by your administrator. Commonly allowed formats include:
- Documents — PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, TXT
- Images — JPG, PNG, GIF, BMP, WebP
- Audio/Video — MP3, MP4, WAV, AVI (depending on configuration)
- Archives — ZIP, RAR (sometimes restricted for security)
File size limits also apply. If a file fails to upload, check the type and size. Contact your administrator to request additional types or higher limits.
See Files for more on uploading and sharing.
How do I create a group chat?
- Go to Chat
- Click New conversation or New group
- Select Group chat
- Enter a group name
- Add participants (search by name or email)
- Start the conversation
See Group Chats for details on managing groups, adding members, and group settings.
How do I change my theme?
Theme options depend on configuration:
- User settings — Check Settings (profile menu or gear icon) for Theme or Appearance
- Options — Light, Dark, or System (follow OS)
- Custom themes — Enterprise white-label may offer additional branding; custom themes are typically admin-configured
See Settings for personalization options.
Who can see my presence status?
Your presence (Available, Busy, Away, etc.) is visible to:
- Contacts — People who have you in their contacts or with whom you've chatted
- Same tenant — Typically limited to users in your tenant
- Permission — Users must have the Contacts or presence-related module enabled
Visibility is controlled by your tenant's configuration and your privacy/visibility settings if available. Admins can restrict presence visibility. See Presence for more.
Related Documentation
| Page | Description |
|---|---|
| Getting Started | Login, navigation, profile, settings |
| Troubleshooting Overview | More troubleshooting resources |
| Call Quality | Call issues |
| Connectivity | Real-time and connectivity issues |