Receiving Faxes

Incoming faxes appear in the Inbox tab of the Fax module. You can view the fax document, download it as PDF for printing or archiving, and receive a notification when a new fax arrives.

Inbox

1. Open the Fax module
2. Select the Inbox tab
3. Incoming faxes are listed, typically sorted by date (newest first)
4. Each entry shows: sender (if available), date/time, page count, and status

Viewing a Fax

1. Click a fax in the Inbox
2. The fax document opens in a viewer
3. Scroll through multi-page faxes as needed
4. Use zoom or full-screen options if available

Downloading as PDF

1. Open the fax you want to download
2. Click Download or the download icon
3. Choose PDF format (or the default format offered)
4. Save the file to your computer

Downloaded PDFs can be:

• Printed on a physical printer
• Archived for records
• Forwarded via email
• Attached to other systems or workflows

Notifications

When a new fax arrives:

• A notification is sent (depending on your CrystalQore notification settings)
• You may see an in-app alert, desktop notification, or email
• The Inbox tab may show an unread indicator or badge

Configure notifications in Settings > Notifications to control how you're alerted for new faxes.

Tips

• Check regularly — Faxes may be time-sensitive; check the Inbox periodically
• Download important faxes — Save critical faxes as PDF for your records
• Organize — Use folders or naming conventions when saving downloads