Calling
Overview of CrystalQore calling: Click2Dial, WebRTC browser calls, call detail records (CDR), and recordings.
Calling
CrystalQore provides a complete calling experience that integrates your desk phone, browser, and PBX into one unified system. Whether you prefer traditional desk phone calls or modern browser-based calling, CrystalQore supports multiple methods to fit your workflow.
CommunityCalling Methods
CrystalQore supports three primary calling approaches:
Click2Dial
Click2Dial lets you initiate calls from the browser while your desk phone handles the actual audio. Type a number in the header or click any phone number (in contacts, CDR, or elsewhere)—your PBX extension rings first, and once you answer, the call connects to the destination. Ideal for users who prefer a physical handset.
See Click2Dial for setup and usage.
WebRTC Browser Calls
Make and receive audio and video calls directly in your browser with no extra software. Start a call from a chat thread or a contact—your microphone and camera connect immediately. WebRTC is perfect for quick 1:1 or group calls without picking up the phone.
See WebRTC Browser Calls for details.
Full CDR with Recordings
CrystalQore maintains detailed call detail records (CDR) for all calls—inbound, outbound, internal, and missed. Filter by direction, date range, duration, and search by name or number. Expandable rows show technical details (codec, MOS score, PDD, IP address) and recording playback. Export to CSV for reporting.
See Call Records, Recordings, and Voicemail.
Overview
Click2Dial — Dial from the browser; your desk phone rings and connects.
WebRTC Browser Calls — Audio/video calls directly in the browser.
Call Records — View, search, filter, and export call history.
Recordings — Listen to recorded calls in CDR or download.
Voicemail — Voicemail indicators and access in CDR and PBX.
Sub-Pages
| Page | Description |
|---|---|
| Click2Dial | Trigger desk phone calls from the browser |
| WebRTC Browser Calls | Audio/video calls in the browser |
| Call Records | Call detail records, filters, search, export |
| Recordings | Listen and download call recordings |
| Voicemail | Voicemail indicators and access |
Click2Dial requires FusionPBX integration. Ensure your administrator has configured the PBX connection before using desk phone dialing.